Return & Cancellation Policy
We hope you love everything you order from Flutter Romance Bookstore. Due to the nature of our products—including signed books, special editions, exclusive merchandise, event materials, and curated Blind Dates—all sales are final, except for eligible preorder cancellations as outlined below.
Refunds & Returns
We do not accept returns or exchanges on purchases made in-store or online.
Refunds will only be issued in the rare event of an order error or confirmed damage and must be reported within 7 days of delivery. Photos and order details may be required.
Preorder Cancellations
Preorders may be canceled for a refund up to 7 days before the scheduled preorder release date. To request a cancellation, please email flutterbookstore@gmail.com with your name and order number.
Cancellation requests received within 7 days of the scheduled release date or after the release date will not be accepted, and the order will be considered final sale.
Blind Date Returns & Refunds
Blind Date with a Book purchases are final sale and non-refundable. Due to the surprise nature of these items, we are unable to offer refunds, exchanges, or returns based on genre preferences, duplicate titles, tropes, cover style, or personal taste.
By purchasing a Blind Date with a Book, you acknowledge and accept the surprise element of the experience.
Damaged or Missing Items
If your item arrives damaged or an item is missing from your order, please contact us within 7 days of delivery at flutterbookstore@gmail.com.
We’ll do our best to make it right. Refunds or replacements will be reviewed on a case-by-case basis and may require photos and order information.
Unclaimed Orders (In-Store Pickup)
In-store pickup orders will be held for 2 weeks after pickup notification.
After 2 weeks, unclaimed orders may be reshelved or donated without refund, unless other arrangements have been made with the store in advance.
Shipping is available upon request. Additional shipping charges will apply. To request a shipping, please email flutterbookstore@gmail.com with your name, order number and shipping address.
Event Policy
We understand that sometimes plans change. To ensure fairness and efficiency in our event planning, we have established the following no-show policy.
Refund Policy:
Refunds will only be issued if a cancellation request is received at least 24 hours prior to the scheduled event.
No refunds will be granted for no-shows or cancellations made less than 24 hours before the event.
Book Pickup:
If the event includes a book(s), and the registrant does not attend:
The book/material will be held for 2 weeks following the event.
Pickup can be done during store hours or we can ship the book with paid shipping cost. (Pay for Shipping)
After 2 weeks, unclaimed items will be reshelved or reassigned without refund.
Payment and Delivery
Orders can be shipped or picked upped in store. We ship within the U.S. and internationally. Shipping prices may fluctuate.
Store Pickup
Orders will be available for pickup within 2 business days of ordering. Orders will be reshelved after 2 weeks, without refund, unless other arrangements have been made.
Shipping & Payment Info
Orders ship in 3–8 business days—packed with love, of course.
We use USPS, UPS, and FedEx, and you’ll get a tracking number once it’s on the way.
We accept major credit cards, PayPal, Venmo, Apple Pay, and Google Pay. Prices are in USD.
Orders with Pre-Orders
Orders containing pre-order items will be held until all items are ready to ship. If you’d like your available items shipped sooner, additional shipping costs may apply. Please email flutterbookstore@gmail.com for details.
Visit Us
Open hours
T-Sa 11:30 AM — 6:00 PM
Su 11:30 AM — 5:00 PM
Closed Mondays and Holidays
Check calendar for special events