We hope you love everything you order from Flutter Romance Bookstore. Due to the nature of our products—including signed books, special editions, exclusive merchandise, event materials, and curated blind dates—all sales are final.

Refunds & Returns:

We do not accept returns or exchanges on any purchases made in-store or online. Cancellations will not be honored once an order has been placed. Refunds will only be issued in the rare event of an order error or confirmed damage, and must be reported within 7 days of delivery. (Photos and order details may be required.)

Damaged or Missing Items:

If your item arrives damaged or is missing from your order: Please contact us within 7 days of delivery at flutterboostore@gmail.com .We’ll do our best to make it right, but refunds or replacements are not guaranteed and will be reviewed case-by-case.

Unclaimed Orders (Pickup):

If your order was for in-store pickup and you are unable to collect: Items will be held for 2 weeks after notification. After 2 weeks, unclaimed orders will be reshelved or donated without refund.

Shipping options are available upon request (shipping costs apply).